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Out-of-Warranty Support

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Out-of-warranty support

Get award-winning service and support even after your HP and Compaq products’ standard warranty or extended service plan has expired. HP provides you with the following options:

  • Visit our easy-to-use web site for quick access to Support & Troubleshooting and Software & Driver downloads 
  • E-mail an HP-certified technician 24/7, who will respond to your technical support questions in about an hour, at no additional cost
  • Chat live, 24/7,  with an HP-trained support specialist who will answer your questions real-time, at no additional cost
  • Call 800.474.6836 for your HP product questions and 800.652.6672 for your Compaq product questions; a qualified representative will explain your out-of-warranty support and repair options
  • Protect your out-of-warranty products with an HP Total Care extended service plan— call 866.234.1377 for more information
  • Upgrade to a new HP product and get help recycling your current one

Knowledge is power at the HP Technology Center

Even after your regular warranty expires, you can find quick, helpful information on many of HP’s easy-to-use PC services and techniques. Each is designed to help you safeguard, maintain, work wirelessly and maximize your knowledge and enjoyment of all your HP PC products.
»  Personal computing security
»  Wireless networking
»  Battery health
»  PC Tune-up

Faster online support with the HP Automatic Product Detection tool

You can always enjoy personalized product support online. HP can automatically “read” your HP or Compaq products directly from your connected or networked PCs, printers, etc., then brings you to all the support or download pages appropriate for your products. It's as simple as “click, detect and solve!” And only HP has it.

»  How do I find my HP or Compaq product number?

See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor.
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