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Total Care for your HP desktop PC


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Fast service and support for your HP desktop PC.


HP TOTAL CARE
SSPA Excellence In Service Operations 2009


Excellence in Service Operations for pc's and printers

Standard warranty

While your HP desktop PC is covered by the standard warranty you receive:

Out of warranty? You can still use HP Support Assistant to keep your PC in tip-top shape. You can also access HP’s Web, email and chat support at no cost. For additional coverage, please see the service options below.


For your in-warranty HP desktop PC

HP Care Pack Service
Protect the well-being of your HP desktop PC
by adding to your existing warranty.

Coverage options: 2 or 3 additional years
To buy now, call 866-234-1377

HP Accidental Damage Protection
Add to your existing warranty coverage and protect your PC from drops, spills and electrical surges. You’ll also get virus and spyware removal assistance.

Coverage options: 2 or 3 additional years
To buy now, call 866-234-1377

HP House Call
Get peace of mind by extendign your existing warranty coverage and enjoy the convenience of in-home repair1 plus virus and spyware removal assistance.

Coverage options:
1 additional year  » Buy now
1 additional year with Accidental Damage Protection » Buy now
2 additional years  » Buy now
3 additional years  » Buy now 

HP Total One with House Call
Extend warranty coverage for your HP desktop PC and up to 2 qualifying HP peripherals2  in one easy plan. Enjoy the convenience of in-home repair1 for your PC and next business day exchange for your peripherals.

Coverage options: 2 additional years » Buy now

Virus and spyware removal assistance from HP
Keep your HP desktop PC’s performance at
its best by getting rid of damaging viruses and intrusive spyware.

Coverage option: 1-time use
To buy now, call 866-234-1377

HP SmartFriend 
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or HP product manual.

Coverage options:
1-time use » Buy now
6 months » Buy now

HP PC Tune-up Service
Improve the performance of your HP desktop PC with personalized assistance and instruction from an HP technician.

Coverage option: 1-time use » Buy now 

For your out-of-warranty HP desktop PC

HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered in your HP product manual.

Coverage options:
1-time use » Buy now
6 months » Buy now

HP PC Tune-up Service
Improve the performance of your HP desktop PC with personalized assistance and instruction from an HP technician.

Coverage option: 1-time use » Buy now

HP technical support—including virus and spyware removal assistance
Get help with troubleshooting, diagnosis and general questions regarding your HP desktop PC (does not include hardware repair).

Coverage options: 1-time use or 1 year
To buy now, call 866-234-1377

HP repair
Minimize downtime if the unexpected happens. Call an HP technician and select the repair option just right for you.

Coverage option: 1-time repair or replacement
To buy now, call 866-234-1377

HP House Call
Enjoy the convenience of in-home repair1  for your HP desktop PC plus virus and spyware removal assistance.

Coverage option: 1 year
To buy now, call 866-234-1377

HP Care Pack Service
If your HP desktop PC is in good working condition, you may be able to keep it protected with this HP Care Pack.

Coverage option: 1 year
To buy now, call 866-234-1377


1Need will be determined by an HP support representative. Customer may be required to run system self-test programs or correct reported faults by following telephone advice. On-site services provided only if issue can't be corrected remotely. On-site service not available holidays and weekends.

2Covers HP Deskjet 3930, 3940, 5440, 5940, 6540, 6620, 6940, 6940dt, 6980, 6980dt Printers. Covers HP Photosmart 1410, 1510, 1600, 1610, 2355, 2575, 3210, 3310 All-in-Ones and HP Officejet 4215, 4315, 5610, 6210, 6310, 7210, 7310, 7410 All-in-Ones. Covers HP 1040, 1050, 1240, 1250 Faxes and HP 410 and 610 Copiers. Covers HP Photosmart 7850, 8050, 8250, 8750 Printers. Covers HP Photosmart 335, 385, 425, 428, 475 Compact Printers and HP Photosmart 475 and R817 Photo Studio Printers. Covers HP Business Inkjet 1200 series printers, HP Business Inkjet 2300 series printers. Covers HP Officejet Pro K550 and K850 series printers, HP Deskjet 460 series mobile printers and HP Deskjet 450wbt Mobile Printer. Covers HP LaserJet 1018, 1020 and 1022 Printers. Does not include HP digital cameras, HP scanners, HP iPaq handhelds, HP TVs and HP digital projectors.

Services described above are subject to change at any time.


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