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HP Total Care
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Every consumer HP Pavilion and Compaq Presario notebook PC comes with a standard warranty and additional support featuring:

Replacement parts

Service from an HP-authorized provider
Product repair or replacement by HP

When your product is beyond its standard warranty, you still have access to the web, e-mail and chat support options listed above at no additional cost . Please see the service options below for added protection.

For your in-warranty products

HP extended service plan with HP Pick Up and Return
Extend your coverage and receive HP Pick Up and Return service from HP-certified technicians using genuine HP parts, plus free round-trip freight so you can get your notebook PC back and get on with your life.

Coverage options:
2 years  » Buy now
3 years  » Buy now


» HP Total One with Pick Up and Return
Extend coverage for your HP or Compaq notebook PC, plus up to three qualifying HP peripherals in just one plan. Enjoy Pick Up and Return for your notebook PC and HP digital camera. Plus, get next day exchange on your peripherals.

Coverage option:
3 years  » Buy now

» HP extended service plan with Accidental Damage Protection
Get added protection from drops, spills and other damage, and virus and spyware assistance. Extend your coverage and receive repair by technicians using genuine HP parts and free round-trip freight.

Coverage options:
1 year  » Buy now
2 years  » Buy now
3 years  » Buy now

» HP Total One with Accidental Damage Protection
Extend coverage for your HP or Compaq notebook PC, plus up to three qualifying HP peripherals in just one plan. Get additional coverage from drops, spills and the unexpected with Accidental Damage Protection. Enjoy Pick Up and Return for your notebook PC and HP digital camera. Plus, get next day exchange on your peripherals.

Coverage option:
3 years » Buy now

Virus and spyware assistance from HP
Get help ridding your PC of damaging viruses and keep its performance at its best.

Coverage option: 1-time use
To buy now, call 866-234-1377


» HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or product manuals. Do more with your software!

Coverage option: 1-time or 6-months
To buy now, call 866-234-1377 

» HP PC Tune-Up Service
Need one-on-one assistance getting your PC running in tip-top shape? Here it is. Plus, you’ll get personal instruction on how to perform regular system updates and checkups yourself.

Coverage option:
1-time use  » Buy now

For your out-of-warranty products

» HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or product manuals. Do more with your software!

Coverage option: 1-time or 6-months
To buy now, call 866-234-1377


» HP PC Tune-up Service
Need one-on-one assistance getting your PC running in tip-top shape? Here it is. Plus, you’ll get personal instruction on how to perform regular system updates and checkups yourself.

Coverage option:
1-time use  » Buy now


Phone support and virus/spyware assistance
Get help using your PC and keeping it bug free. Does not include hardware repair.

Coverage options:
1-time use or 1 year
To buy now, call 866-234-1377


HP repair
If the unexpected happens you can call an HP-certified technician to help you decide what repair option is right for you.

Coverage option:
1-time replacement or repair
To buy now, call 866-234-1377

HP out-of-warranty extended service plan
Get additional coverage on your functioning PC. When you need help, we’re always here for you.

Coverage option: 1 year
To buy now, call 866-234-1377



*Weekends and holidays are not considered business days.  Does not include two days transit each way.
 
**Standard delivery is next business day (not including weekends and holidays) from date of request, provided order is placed by 4 pm Central time. 


See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor.

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