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» HP PC Tune-up Service
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Fast service and support for your HP laptop.

HP TOTAL CARE
SSPA Excellence In Service Operations 2009


Excellence in Service Operations for pc's and printers

Standard warranty

While your HP laptop is covered by the standard warranty you receive:

Out of warranty? You can still use HP Support Assistant to keep your PC in tip-top shape. You can also access HP’s Web, email and chat support at no cost. For additional coverage, please see the service options below.

For your in-warranty HP laptop

HP Pick Up and Return
Add to your existing warranty and receive pick up, repair and return service from an HP technician using genuine HP parts, plus round-trip shipping included.

Coverage options:

1 additional year  » Buy now
2 additional years  » Buy now
3 additional years  » Buy now

HP Accidental Damage Protection
Add to your existing warranty coverage to protect your HP laptop from drops, spills and electrical surges. You’ll also get virus and spyware removal assistance.

Coverage options:
Immediate upgrade » Buy now
1 additional year  » Buy now
2 additional years  » Buy now
3 additional years  » Buy now

HP Total One with Pick Up and Return
Extend warranty coverage for your HP laptop and up to 2 qualifying HP peripherals1 in one easy plan. Enjoy pick up and return service for your laptop and get next business day exchange on your peripherals.

Coverage option: 2 additional years  » Buy now

HP Total One with Accidental Damage Protection
Extend coverage for your HP laptop and up to 2 qualifying HP peripherals1 in one easy  plan. Plus, protect your HP laptop from drops, spills and electrical surges, and get next business day exchange on your peripherals.

Coverage option: 2 additional years » Buy now

Virus and spyware removal assistance from HP
Keep your HP laptop’s performance at
its best by getting rid of damaging viruses and intrusive spyware.

Coverage option: 1-time use or 6 months
To buy now, call 866-234-1377

HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or your HP product manual.

Coverage options:
1-time use » Buy now
6 months » Buy now

HP PC Tune-Up Service
Improve the performance of your HP laptop with personalized assistance and instruction from an HP technician.

Coverage option: 1-time use » Buy now

For your out-of-warranty HP laptop

HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered in your HP product manual.

Coverage options:
1-time use » Buy now
6 months » Buy now

HP PC Tune-up Service
Improve the performance of your HP laptop with personalized assistance and instruction from an HP technician.

Coverage option: 1-time use  » Buy now

Technical support—including virus and spyware removal assistance
Get help with troubleshooting, diagnosis and general questions regarding your HP laptop (does not include hardware repair).

Coverage options: 1-time use or 1 year
To buy now, call 866-234-1377

HP repair
Minimize downtime if the unexpected happens. Call an HP technician and select the repair option just right for you.

Coverage option: 1-time repair or replacement
To buy now, call 866-234-1377

HP Care Pack Service
If your HP desktop PC is in good working condition, you may be able to keep it protected with this HP Care Pack.

Coverage option: 1 year
To buy now, call 866-234-1377

1 Covers HP Deskjet 3930, 3940, 5440, 5940, 6540, 6620, 6940, 6940dt, 6980, 6980dt Printers. Covers HP Photosmart 1410, 1510, 1600, 1610, 2355, 2575, 3210, 3310 All-in-Ones and HP Officejet 4215, 4315, 5610, 6210, 6310, 7210, 7310, 7410 All-in-Ones. Covers HP 1040, 1050, 1240, 1250 Faxes and HP 410 and 610 Copiers. Covers HP Photosmart 7850, 8050, 8250, 8750 Printers. Covers HP Photosmart 335, 385, 425, 428, 475 Compact Printers and HP Photosmart 475 and R817 Photo Studio Printer. Covers HP Business Inkjet 1200 series printers, HP Business Inkjet 2300 series printers. Covers HP Officejet Pro K550 and K850 series printers, HP Deskjet 460 series mobile printers and HP Deskjet 450wbt Mobile Printer. Covers HP LaserJet 1018, 1020 and 1022 Printers. Does not include HP digital cameras, HP scanners, HP iPaq handhelds, HP TVs and HP digital projectors.

Services described above are subject to change at any time.


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