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woman and child looking at photos printer by HP Photosmart printer

HP Total Care
HP Technical support employee sitting in cubicle with headphones

Every HP All-in-One, Printer, Scanner, Fax and Copier comes with a standard warranty featuring:

Replacement parts
Service from an HP-authorized provider
Product repair or replacement by HP

When your product is beyond its standard warranty, you still have access to the web, e-mail and chat support options listed above at no additional cost . Please see the service options below for added protection.

Want even greater peace of mind and extended security? Expand your coverage by choosing from these HP Total Care services. To purchase any of the options below by phone, 24/7, please
call 1-800-HP INVENT or click the “buy now” link for plans available online.


For your in-warranty products

HP extended service plan with Express Exchange
You can have a replacement HP product delivered to your door the next business day**.

» Buy now


HP extended service plan with Express Exchange for HP Photosmart camera and Photosmart single-function printer  bundle
Get convenient door-to-door, next-day delivery** of a replacement HP Photosmart camera or HP Photosmart printer so you won’t miss a picture or print.

» Buy now

» SmartFriend by HP 
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or product manuals. Do more with your software!

For your out-of-warranty products

» SmartFriend by HP 
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or product manuals. Do more with your software!

 

HP technical support
Keep your HP product running smoothly with assistance, 24/7,  from HP-certified technicians. Does not include hardware repair.

Coverage options:
1-time use
1 year (for HP Officejet only)


HP repair
If the unexpected happens you can call an HP-certified technician to help you decide what repair option is right for you.

Coverage option:
1-time replacement or repair


HP out-of-warranty extended service plan with Express Exchange
Get additional coverage on your functioning products, including convenient door-to-door, express delivery** of a replacement HP product.

Coverage option:
1 year




*Select HP Scanners products may come standard with a 90-day warranty. Refer to your product documentation for more information.


** Standard delivery is next business day (does not include holidays or weekends) from date of request, provided order is placed by 3 pm local time.  Transportation time does not include holidays.


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