Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HPPhone orders 1-800-HP-DIRECT
HP.com home

Parts and labor coverage

Fast service and support for your HP product.
HP recommends Windows Vista® Home Premium.
» 

HP Customer Care
» HP Total Care
» HP Accidental Damage Protection
» HP House Call
» HP Next-day Exchange
» HP Out-of-Warranty Support
» HP Installation Services
» HP PC Tune-up Service
» HP SmartFriend
» HP Total One
» HP Terms and Conditions

Browse & Buy
» Home & Home Office Store
» Offers & rebates
» Smart Deals from HP Partners

Learn more
» Home & Home Office
» Online classes
» Creative projects & ideas

Product Support
» HP Advisor
» HP Support Assistant
» Support & troubleshooting
» Software & Drivers
» Register your product
HP Digital Home Entertainment
Content starts here
Read below to find the support option for you. Then click here to get started.

Replacement parts

When you need a replacement part, we’ll ship it to your home or business—and you’ll get it the next business day.1  We’ll also include detailed instructions to guide you through the repair process. As always, an HP technician is available if you need assistance.

Local service from an HP-authorized provider

Take your HP or Compaq product to an HP Authorized Service Provider (ASP) for repair and pick it up just a few days later. Visit www.hp.com/us/support to find the nearest HP Authorized Support Provider in your area.

Product repair or replacement by HP

Have your HP or Compaq products picked up and delivered to an HP Central Repair Center. An HP technician will repair your product and send it back to you promptly. HP pays round-trip shipping and handling under the standard warranty.

In-home repair for customized HP desktop PCs

Whatever your needs, HP House Call service representatives are ready to help at any time. Chat online or over the phone with an HP technician. And if that doesn’t solve the problem, we’ll send an HP technician to your door to perform repairs on the spot. 2

1Standard delivery is next business day (not including weekends and holidays) from date of request, provided order is placed by 4 pm Central time. 

2Need will be determined by an HP support representative. Customer may be required to run system self-test programs or correct reported faults by following telephone advice. On-site services provided only if issue can’t be corrected remotely. On-site service not available holidays and weekends.

Printable version
Privacy statement Using this site means you accept its terms Feedback to webmaster
© 2009 Hewlett-Packard Development Company, L.P.